Hi, I'm Architha 👋

A product designer who cares about outcomes, not just interfaces

With nearly a decade in UX and product design, I craft solutions that elevate experiences and deliver measurable impact.

My work

About me

CUSTOMER SERVICE

Sentiment Analysis

Prioritizing customer emotions to improve support

Implementing sentiment analysis to enhance ticket prioritisation for improved customer support efficiency.

View Case Study

Freshworks

Competitive Analysis • User Research • Product Strategy • UX/UI Design • Feedback Synthesis • Iterative Design

CUSTOMER SERVICE

Simplifying Agent Availability

Making it easier to set status across channels

Simplifying agent availability management to optimise workload distribution.

View Case Study

Freshworks

Design Audit • Competitive Analysis • UX/UI Design • Cross-functional collaboration

Hi, I'm Architha! 👋

If you’ve landed here, I’m guessing you’re curious to know a little more about me.
So here we go — no fluff, just my story.

💼 My Design Journey
I’ve spent around 9 years in UX and product design, creating experiences that are clear, usable, and effortless.
🏢 Where I Work
Currently, I’m at Freshworks, designing for their customer support product and simplifying complex workflows.
🎓 Where It Began
I graduated as a computer science engineer, a path full of logic, code, and systems. But something was missing.
💡 Finding UX
I realized I was more interested in how people felt using a product than what made it run. That curiosity led me to UX and I never looked back.
❤️ What Keeps Me Here
UX gave me purpose. I found joy in simplifying complexity and designing experiences that truly work for people.
🎯 My Design Philosophy
I believe good design listens first and solves second with heart and intent.

Download Resume

2016 - 2021 (QBurst Technologies)

I worked as a UX designer in the service-based industry, helping clients bring their business ideas to life with functional designs.

2021 - 2022 (Lollypop UX/UI Design Studio)

I transitioned to being a UX researcher, motivated by my fascination with human psychology and understanding people's behavior, thoughts, and emotions.

2022 - Present (Freshworks)

I've taken the leap as Product designer, working on products end-to-end and evaluating their impact beyond just usability.

2016 - 2021 (QBurst Technologies)

I worked as a UX designer in the service-based industry, helping clients bring their business ideas to life with functional designs.

2021 - 2022 (Lollypop UX/UI Design Studio)

I transitioned to being a UX researcher, motivated by my fascination with human psychology and understanding people's behavior, thoughts, and emotions.